Right of Withdrawal
Right of Withdrawal
You can revoke your contract within 14 days without giving reasons in writing (for example, letter, fax, e-mail) or - if the case before the deadline - by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods at the recipient (in the case of recurrent delivery of similar goods not before receipt of the first part delivery) and not before fulfilment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB in conjunction with Article 246 § 3 EGBGB. To maintain the cancellation period, the timely dispatch of the revocation or the thing is sufficient.
The withdrawal is to be directed to:
or by fax to +49 (0) 36652 20011
by mail to:
The goods have to been sent to:
Consequences of Withdrawal
In the case of an effective cancellation, the mutually received benefits shall be returned and any benefits (such as interest) incurred. If you can not give us back or give us the received performance as well as usages (eg use advantages) or only partially or only in a deteriorated condition, you have to pay us compensation. For the deterioration and derived benefits, you must pay compensation only to the extent the use or the deterioration is due to a deal with the matter, beyond the consideration of the characteristics and functioning. The term "testing the properties and the mode of operation" refers to the testing and testing of the respective goods, as is possible and customary in a retail store.
Transportable items are to be sent back. You have to bear the costs of the return, if the delivered goods correspond to those ordered.
In case you dispatch the goods, kindly pack it exactly in the same way you received it.
We recommend use the original packing, including padding and filling material, as otherwise any damage in transit would be on your account.
End of Note of Right of Withdrawal
We always try to find amicable solutions for any problems or errors that might arise. Don’t hesitate to contact us!